4418 GB1/AL 56

Discover exceptional eye care and stylish eyewear at GEM Opticians, a cherished family-run boutique optician in New Delhi. Since our establishment in 1969, we have been committed to providing personalized service and top-quality products. Our expert team of opticians is passionate about ensuring your vision is crystal clear, and our carefully curated selection of fashionable eyewear will leave you feeling confident and stylish. Experience the timeless legacy of GEM Opticians, where tradition meets innovation in eye care. 

Shop care-free on www.gemopticians.com or visit our boutiques today for an unparalleled optical experience in the heart of New Delhi.

All products sold by us are sourced directly from manufacturers or their Indian affiliates. Ever since our inception more than 50 years ago, ensuring the authenticity of our products has been central to our operating ethos and we follow a rigorous sourcing process to ensure that our customers don't purchase anything less than the finest luxury goods.

All our products come with a one year manufacturing warranty. During the warranty period, if you face an issue with your product which is a manufacturing defect, we will replace the product or issue you store credit. For detailed information, please refer to our after sales policy.

1. How much does shipping cost?

Eyewear within India

• Standard shipping: ships within 48-72 hours and is delivered in 5-7 business days. Free on orders above Rs. 10,000. Orders up to Rs. 10,000 carry a shipping charge of Rs. 500.
• Express shipping: ships within 24-48 hours and is delivered in 3-4 business days, at a charge of Rs. 750.

Your order will generally be shipped via Bluedart, Delhivery, FedEx or the next best alternative.

Contact lenses and Meta glasses

These ship by Standard shipping only and are delivered in 7-12 days, at a charge of Rs. 500. Most contact lenses are dispatched within 3-4 business days of your order. Certain special lenses may take longer to dispatch.

International

International orders ship by DHL Express at a flat rate of Rs. 5,500. For Israel, Egypt and Poland, the rate is Rs. 9,500. Where DHL doesn't service a particular zip code, we use the next best alternative. Customs duties and taxes, if any, are not included and are payable on arrival.

If you order multiple products together, we will ship them together to reduce environmental impact. If your order is significantly delayed, we shall keep you informed.

2. How to return my order

We have a 7-day exchange policy.

Kindly inform us about your intent to exchange the product within 7 days of receiving it. We shall be happy to exchange your product or offer you store credit for future use subject to our shipping & returns policy. Please note, all sales are final and we have a no refund policy.

To get further details on the return process, you can reach out to us on WhatsApp.

3. When will I receive my order?

You will receive an intimation along with a tracking number once your order has been shipped.

• Standard shipping: within 5-7 business days of placing your order.
• Express shipping: within 3-4 business days of placing your order.
• Contact lenses and Meta glasses: within 7-12 days of placing your order.
• International: within 5-7 business days of dispatch (10-12 business days for Israel, Egypt and Poland), excluding any delays at customs.

If deliveries are delayed beyond these timelines, we shall keep you informed. Delays may occur due to events outside our control such as weather or holidays. If this happens, we will not be able to refund the express shipping charges (if any).

4. Our responsibility

Please note, we are not responsible for products lost or stolen once they have been declared as successfully delivered by our logistics partner to your shipping address.